Womens dresses are big fashion and Rafaella cashes in on this. the site from Ney York is a global site and sells around the globe though the stress is on the western woman.

Introduction

Rafaella is the one of the largest retail marketer on the net of women’s apparel in the USA. One can apt to be misled by the title “sportswear” and conclude that the site sells sportswear items. Thus one can say that the title Sportswear is a misnomer as the site basically sells women’s dresses and clothing items.

The company has completed 34 years of its existence having been set up  in 1982. The company is famous for  its specialty which is a design team in New York that fuses the needs of a modern woman with the latest creations. This design team has a string of models to try out their dresses which are then publicized over the world.

Products, brands and services

Rafaella is an international brand and it is marketed all over the world. The items are available in select stores as well as on the net.

The site has glossy catalogues with lovely models show casing the latest designs in wear. Obviously the site caters only to western dresses and does not market any products peculiar to the East like Shalwar Kameez and Sari.

The site is a global site and it has a ready clientele in Europe, America and Latin America. Its items can also be purchased in India, but obviously the turnover in low, though the Far East including Japan and China have lapped up the Rafaella products with gusto.

The site will accept all items/goods purchased from Rafael without any questions within 30 days of purchase. The items can be sent back free of cost of postage. However the returned item must be sent back with the original packing and labels.

All items must be returned unused and new. No refund will be given if any of the terms are infringed. Rafael sportswear will also exchange your item which can be returned back and a fresh order placed by telephone.

The site can be accessed from most places in the world. It is a global site and caters to countries as diverse as Japan and Chile. All international shipping is done through Fed Ex. Delivery is between 2-7 days. All local tariffs and charges at the destination address will have to be borne by the customer.

In the USA the site ships to all states of the USA and Alaska. Shipping is through FedEx. The site also ships to APO and FPO addresses, which must be marked Army for ease of delivery. Shipping is free for orders above $100.

Customer Service, warranties or guarantees

The site warranties the products it markets and their warranty has a global edge.

The site thrives on a vibrant customer service. They can be contacted 24 hours and 7 days a week at  1-800-241-1492.

Their mailing address is

 

The Rafaella Group

Attn: Direct Operations

1411 Broadway, 2nd Floor

New York, NY 10018

 

You can also email your question to : support@rafaellasportswear.com

 

The feedback about the site is good. On a5 point scale most customers rate it between 3 and 5 stars. There were some complaints about trousers not fitting, but the company has always  arranged for a quick replacement.